Not the Perfect Item?

Start a Return: 

  • VERY IMPORTANT! Make sure your item meets all the return requirements listed below. If it does not, you will not receive your refund and the item will only be shipped back once return shipping cost is paid.  If you have questions if your item is eligible for return, please email us at [email protected]. Please note that all discounted sales are final.
  • Locate your order #.  This will be located in your order confirmation email.
  • Follow the link below and enter your order # and shipping zipcode.
  • Please fill out the items you are returning and the reason for return.
  • Print the label, and ship your items back! Your label will be subtracted from your return total for easy returns.

Click Here to Start Your Return!

  • If the return portal doesn't work, email your order number, item you wish to return, and reason for returning to [email protected] and we will email you a return label.
  • If you wish to use your own return shipment provider, please mail your return to


          3011 W Cary St

          Richmond, VA 23221

  • Please include your invoice and include the reason for return.  We recommend using a trackable shipping service with insurance so you ensure we will get your return.  We are not responsible for any issues with your shipping provider and you will not be refunded if we do not receive your item(s).

Return Requirements:

BitterSweet will happily accept any returns or exchanges that meet the following requirements! If you ship back an item that does not meet these conditions, you will NOT be refunded and will have to pay for return shipping. No exceptions.

  • Merchandise purchased online must be returned within 30 days of placing your order.
  • For in store purchases, items must be returned within 10 days of purchase for exchange or store credit only, no refunds.
  • To make an online exchange, please purchase the new item first and then send back the item you wish to return.
  • Merchandise must be unworn, unwashed, free of any alterations and all original BitterSweet and vendor tags must be attached to the item(s).
  • All Sale items are FINAL SALE. Any item purchased at a discounted price is a final purchase and cannot be returned or exchanged. Additional coupon codes are excluded.
  • Any items purchased under a Buy One Get One Sale, or a sale that requires you to spend a certain amount of money to get the discount, are eligible for a return.  However, please note that the return quantity will be prorated to account for the sale.
  • Swimwear and intimates are eligible for return as long as all tags and hygienic strips are intact.
  • All Accessories are FINAL SALE! Please contact us if you have any questions about accessories.
  • Damaged items must be reported within 48 hours of receiving your item. Please email [email protected]. If the item is available, we will gladly replace it free of charge. Should the item not be available, you will be refunded for the item. Please note: once the tags are removed or after the 48 hours, BitterSweet is not responsible for any damages.
  • Holiday Returns: All items purchased between November 20th and December 25th can be returned by January 6th, or 30 days after the purchase date, whichever is the longer period. Final sale items are still final.

Please Note:

As mentioned above, if you return an item that doesn't meet our return requirements, you will not receive a refund and will be responsible for paying for return shipping.  There will be no exceptions.

All sale items are final sale and not eligible for return.  If you return a sale item, we will not be able to provide you a refund and you will be responsible for paying for return shipping.

You are responsible for paying the return shipment fee for any package shipped back and the original shipping cost is non-refundable. This cost is usually between $2 and $10.

If you wish to return your item in store, you may drop it off at an location with your original order receipt.  However, your payment will not be processed at the time of return and will still go to our returns department for processing. In store returns work more as a drop off to substitute shipping vs a full return unless you would just like store credit.

For international returns, please email us prior to returning your package as the process is different than U.S. returns. You will still be responsible for the cost of shipping and original shipping costs are not refundable.

Please allow 1-2 weeks processing time to get your refund.

Thanks so much for shopping with us and please let us know if you have any questions!