Not the Perfect Item?

BitterSweet will happily accept any returns or exchanges that meet the following requirements! If you ship back an item that does not meet these conditions, you will NOT be refunded and will have to pay for return shipping. No exceptions.

  • Merchandise must be returned within 21 days of placing your order.
  • To make an exchange, please purchase the new item first and then send back the item you wish to return.
  • All Sale items are FINAL SALE. Any item purchased at a discounted price is a final purchase and cannot be returned or exchanged. Additional coupon codes are excluded.
  • Merchandise must be unworn, unwashed, free of any alterations and all original BitterSweet and vendor tags must be attached to the item(s).
  • Swimwear and intimates are eligible for return as long as all tags and hygienic strips are intact.
  • All Accessories are FINAL SALE! Please contact us if you have any questions about accessories.
  • Damaged items must be reported within 48 hours of receiving your item. Please email paula@shopbittersweet.com. If the item is available, we will gladly replace it free of charge. Should the item not be available, you will be refunded for the item. Please note: once the tags are removed or after the 48 hours, BitterSweet is not responsible for any damages.

Please include the original packing slip or order number with your items when you mail them back and mail to:

BitterSweet Clothing & Accessories

Order: #_ _ _ _ _ _ _ _ _

307 Market St

Roanoke, Va, 24011

Please include your reason for return.

To ship items back, refer to the shipment confirmation email for easy return shipments through our shipment account. The cost of return shipping will be deducted from your refund. If you need assistance or have questions, please email us at paula@shopbittersweet.com.

If you are using a different shipping method, we recommend using trackable shipping services or purchasing shipping insurance. Without this, we cannot guarantee that we will receive your shipped item and BitterSweet will not be responsible for those items.

Please Note:

You are responsible for paying the return shipment fee for any package shipped back and the original shipping cost is non-refundable. This cost is as small as $3.

Please allow 1-2 weeks processing time to get your refund.

Thanks so much for shopping with us and please let us know if you have any questions!

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